Do I have to register to buy?
No, you don’t but we would still require some of your personal details to process the order and payments. The advantage of registering is that you will be able to
- Easily go back and access your order at any time, even months or years later
- Store coupons for later use
- Store your details and don’t have to input them again
Registration is quick and easy and your data is completely save.
How do I know if the item is in stock?
If the product does not show out of stock, it is available to purchase. If it is out of stock, you will be able to back order and it will clearly notify you before you purchase. You can also contact us to find out when it will be back in stock.
Is there a minimum order value?
No, there is no minimum order value.
Can I reserve an item(s)?
Unfortunately, we cannot reserve stock.
Can I order now and request later delivery?
We generally aim to ship an item the following workday after payment has been processed. Please clearly specify preferred delivery date under the comments section. You can then request a change in the delivery date.
Can I track my orders?
Once we’ve received your order, we will book delivery within 1-2 days via uAfrica. As soon as the courier has been booked you will receive confirmation from uAfrica, advising you of the booking and providing you with a tracking number. Please contact us on 064 2244773 or email us at firstname.lastname@example.org should you have any questions or would like to follow up.
Please note: Working days are Monday – Friday, excluding public holidays.
How are my products delivered?
This will depend on the individual products and is clearly specified under each product (see “Dimensions”)
Some products come flat-packed, ie not assembled. In this case, assembly instructions are provided.
In some cases, the products are fully assembled.
Can I collect my order?
At this stage, we do not offer collections.
Do I need to be at home to receive my order?
Yes, the delivery document needs to be signed by the customer or any authorised representative, who warrants that the item has been delivered and is in good order. SpaceSave cannot be held liable for any damages that aren’t marked clearly on the delivery note.
What if I cannot be at home on time for delivery?
If you notify us ahead of time and before the driver has left for delivery, we will re-arrange a time more suitable to you. You can also phone the number on the waybill and arrange an alternative date or venue with the courier company.
Where do you deliver to?
We deliver throughout South Africa, excluding shopping centers, hostels, mines and other particularly difficult to access areas. If in doubt, please contact us to discuss.
Do you deliver internationally?
Unfortunately, we are currently not able to do international orders.
How much do you charge for delivery?
Delivery within South Africa is free for orders over R1000. Orders under R1000 attract a flat shipping fee contribution of R100 regardless of items ordered. In the unlikely event that you encounter problems at check-out, please contact us.
What payment options do you offer
Please see the Payment Option tab at the top and bottom of our website.
Do you accept COD (Cash on Delivery)?
For safety reasons, we do not accept cash on delivery. Full payment must be made in full and reflect in our bank account before delivery.
Is it safe for me to use your online payment option?
Our online payment system is 100% safe and secure. We make only use of highly reputable payment providers
How long does a refund take?
Refunds will be processed according to your original method of payment and can take up to 7 working days after it has been approved and processed.
I don’t like the product I ordered? Can I return it?
Yes, you can. Please check our full returns policy for the terms and conditions that apply.
What do I do if my product was damaged on delivery?
It is your responsibility to thoroughly inspect all goods upon delivery before signing the delivery form.
If you find the outer packaging damaged, please inspect the contents and refuse delivery if the item is damage. Write on the delivery form the reason for non-acceptance.
The driver/delivery company will take the product/s back with them and we will replace the items. Please contact us immediately to report this.
If damage to a product/s only becomes apparent after delivery, you have 48 hours to report the damage to us. In these instances, the return/replacement of the product is at our discretion but we will always aim to solve problems with damaged items as best possible.
How do I return a product?
If you are experiencing problems with any products and would like to return them, please read the returns policy.
To request a return, phone us on 064 2244773, send us an email to email@example.com or contact us via the website.
Do I have to pay for returns?
Should you not be satisfied with your purchase, you can return most items for a refund or store credit within 30 days of delivery. In terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, for non-defective items customers will be liable for the delivery and collection costs of these products.
Return shipping costs may apply, and the item must be in its original condition and packaging to be accepted.
However, if your item or the packaging is damaged or defective and the damage clearly occurred before or during deliveries, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
Can I request a different colour, size, product, not on your online shop?
Please contact us on firstname.lastname@example.org with your exact requirements and we will try to assist you if we can. Note that special requests and once-off items may be more expensive. If we can assist you with your wish, we will quote you separately.
Are your products environmentally friendly?
Yes, they are. Our furniture is made from locally sourced MDF and other local wood material.
Where are your products made?
All our products are proudly made in South Africa, using local designers and carpenters.
Do you custom make products?
We are always happy to discuss your ideas and projects with you and advise if we are able to make them.
Can I see your terms & conditions?
Please view our full Terms and Conditions at the bottom of the website.
What is the warranty on your products?
We will gladly refund/replace/repair defective goods within a period of up to 6 months, depending on the intended use and lifespan of a product. This warranty does not apply to ordinary wear and tear, misuse, abuse or gross negligence.
All returns, refunds and exchanges are subject to Management’s discretion.
I would like to send some feedback/ complaints/ concerns/ suggestions/ ratings
You can call us on 064 2244773 or email us at email@example.com. We would love to hear from you!